Heroes in the UK
Pension Industry
Heroes in the UK
Pension Industry
Heroes in the UK
Pension Industry
Supporting pension providers with the people,
processes, and expertise to deliver exceptional
member experiences.
Improve your customer journey and satisfaction with on-demand customer support and back-office operational assistance.
Supporting pension providers with the people,
processes, and expertise to deliver exceptional
member experiences.
Building success with leading brands
"Running a lean but efficient team is what sets us apart and CxHero has helped us achieve this with their specific pension expertise. We highly appreciate the partnership and the ideas they've brought onboard from the beginning!"
"Running a lean but efficient team is what sets us apart and CxHero has helped us achieve this with their specific pension expertise. We highly appreciate the partnership and the ideas they've brought onboard from the beginning!"
Jarvis Pension
Regulatory Awareness
Our teams are trained with a thorough awareness of the regulatory environment governing UK pensions, including FCA conduct standards and UK GDPR requirements.
Every interaction and every process we support is carried out with compliance at the forefront, giving you the confidence that your members and your business are always in safe hands.
Our Expertise
CxHero's leadership team brings years of hands-on experience working within the UK pensions industry. This isn't a sector we've adapted to serve — it's one we know from the inside.
We understand the operational pressures pension providers face daily: the growing demand on customer support teams, the complexity of Letters of Authority, and the challenges of processing both manual and electronic transfers accurately and within SLA. We've worked through these challenges ourselves, which means we build solutions grounded in how the industry actually operates — not how it looks from the outside.
How we support Pension Companies
How we support Pension Companies
CxHero provides trained, professional remote teams that understand the weight of this responsibility. We support UK pension providers with dedicated customer support, operational processing, and transfers assistance, delivering consistent, compliant service that protects both your members and your reputation.
CxHero provides trained, professional remote teams that understand the weight of this responsibility. We support UK pension providers with dedicated customer support, operational processing, and transfers assistance, delivering consistent, compliant service that protects both your members and your reputation.
Pension Transfers & LOA Support
Our transfers support team assists with the end-to-end process — from initial transfer requests and documentation chasing to status updates and provider liaisons; helping you meet SLA targets without compromising on accuracy or compliance.
Pension Transfers & LOA Support
Our transfers support team assists with the end-to-end process — from initial transfer requests and documentation chasing to status updates and provider liaisons; helping you meet SLA targets without compromising on accuracy or compliance.
Member Customer Support
Our agents handle inbound and outbound member enquiries with the patience, clarity, and professionalism that pension customers expect. From explaining scheme benefits and retirement options to resolving complaints and updating member records, we ensure every interaction is handled with care and in line with your compliance requirements.
Member Customer Support
Our agents handle inbound and outbound member enquiries with the patience, clarity, and professionalism that pension customers expect. From explaining scheme benefits and retirement options to resolving complaints and updating member records, we ensure every interaction is handled with care and in line with your compliance requirements.
Back Office Operations
We support the day-to-day operational workload that keeps your business running — including data entry, member record management, correspondence handling, and reporting. Our teams are trained to work accurately within your systems and processes, reducing turnaround times and freeing your in-house staff for higher-value work.
Back Office Operations
We support the day-to-day operational workload that keeps your business running — including data entry, member record management, correspondence handling, and reporting. Our teams are trained to work accurately within your systems and processes, reducing turnaround times and freeing your in-house staff for higher-value work.
Our Expertise
Our Expertise
CxHero's leadership team brings years of hands-on experience working within the UK pensions industry. This isn't a sector we've adapted to serve — it's one we know from the inside.
We understand the operational pressures pension providers face daily: the growing demand on customer support teams, the complexity of Letters of Authority, and the challenges of processing both manual and electronic transfers accurately and within SLA. We've worked through these challenges ourselves, which means we build solutions grounded in how the industry actually operates — not how it looks from the outside.
CxHero's leadership team brings years of hands-on experience working within the UK pensions industry. This isn't a sector we've adapted to serve — it's one we know from the inside.
We understand the operational pressures pension providers face daily: the growing demand on customer support teams, the complexity of Letters of Authority, and the challenges of processing both manual and electronic transfers accurately and within SLA. We've worked through these challenges ourselves, which means we build solutions grounded in how the industry actually operates — not how it looks from the outside.
Regulatory Awareness
Regulatory Awareness
Our teams are trained with a thorough awareness of the regulatory environment governing UK pensions, including FCA conduct standards and UK GDPR requirements.
Every interaction and every process we support is carried out with compliance at the forefront, giving you the confidence that your members and your business are always in safe hands.
Our teams are trained with a thorough awareness of the regulatory environment governing UK pensions, including FCA conduct standards and UK GDPR requirements.
Every interaction and every process we support is carried out with compliance at the forefront, giving you the confidence that your members and your business are always in safe hands.
Outsourcing Pension Operations FAQS
Outsourcing Pension Operations FAQS
How quickly can CxHero get a team up and running ?
Can I scale my support team up or down depending on demand?
What platforms and tools do your agents work with?
How do you handle sensitive member data?
How much does it cost to outsource eCommerce support?
Learn More
A message from our CEO
A message from our CEO
A message from our CEO
"Offshoring has long been associated with cutting costs at the expense of quality.
At CxHero source a highly educated, English-speaking workforce that brings strong cultural alignment with both the United Kingdom and the United States.
Your customers are served by people who communicate naturally and represent your brand with confidence all whilst saving up to 70% on hiring cost."
"Offshoring has long been associated with cutting costs at the expense of quality.
At CxHero source a highly educated, English-speaking workforce that brings strong cultural alignment with both the United Kingdom and the United States.
Your customers are served by people who communicate naturally and represent your brand with confidence all whilst saving up to 70% on hiring cost."
Real Results from Growing Businesses
Real Results from Growing Businesses
Real Results from Growing Businesses
CxHero put together an incredible team who helped us process large volumes of data in half the time it used to take. We saved a lot of time and money with this partnership.
Stephen Eyeson
Cofounder at Safiyo.ai
We're very happy with our two new team members Enock & Raini, they've been a massive help in our operations team. As an e-com, this model works very well for us and has saved us a lot of time and money.
Tare Garry
Co-founder at Beard Surgeon
CxHero's customer experience expertise is exactly what we needed, they've integrated with our in-house team very well!
Royden Greaves
Founder at Jarvis
