Heroes in
e-Commerce
Heroes in
e-Commerce
Heroes in
e-Commerce
Improve your customer journey and satisfaction
with on-demand customer support and
back-office operational assistance.
Improve your customer journey and satisfaction
with on-demand customer support and
back-office operational assistance.
Improve your customer journey and satisfaction with on-demand customer support and back-office operational assistance.
Building success with leading brands
Flexible Support
Flexible Support
E-commerce demand doesn't follow a straight line and neither does our model. Whether you need full-time coverage year-round or additional capacity during peak seasons like Black Friday or Q4, we scale up and down with your business so you're never overstaffed in slow periods or stretched thin when it matters most.
E-commerce demand doesn't follow a straight line and neither does our model. Whether you need full-time coverage year-round or additional capacity during peak seasons like Black Friday or Q4, we scale up and down with your business so you're never overstaffed in slow periods or stretched thin when it matters most.
360° Customer Experience
Great customer experience isn't always about adding more agents, sometimes it's about smarter operations. Alongside our staffing solutions, we help e-commerce brands design and implement workflows and automations that reduce manual effort, speed up response times, and create a more consistent experience for your customers end-to-end.
Flexible Support
E-commerce demand doesn't follow a straight line and neither does our model. Whether you need full-time coverage year-round or additional capacity during peak seasons like Black Friday or Q4, we scale up and down with your business so you're never overstaffed in slow periods or stretched thin when it matters most.
360° Customer Experience
360° Customer Experience
Great customer experience isn't always about adding more agents, sometimes it's about smarter operations. Alongside our staffing solutions, we help e-commerce brands design and implement workflows and automations that reduce manual effort, speed up response times, and create a more consistent experience for your customers end-to-end.
Great customer experience isn't always about adding more agents, sometimes it's about smarter operations. Alongside our staffing solutions, we help e-commerce brands design and implement workflows and automations that reduce manual effort, speed up response times, and create a more consistent experience for your customers end-to-end.
How we support e-Commerce
How we support e-Commerce
We handle support and admin so you can focus on sales & growth!
We handle support and admin so you can focus on sales & growth!
24/7 Customer Support
Your customers shop at all hours and our agents are available around the clock to handle enquiries, resolve issues, and protect your brand reputation whenever it's needed.
24/7 Customer Support
Your customers shop at all hours and our agents are available around the clock to handle enquiries, resolve issues, and protect your brand reputation whenever it's needed.
Subscription win-back campaigns
Losing subscribers doesn't have to mean losing customers. Our trained agents proactively reach out to churned or at-risk subscribers with personalised outreach designed to re-engage them and recover recurring revenue.
Subscription win-back campaigns
Losing subscribers doesn't have to mean losing customers. Our trained agents proactively reach out to churned or at-risk subscribers with personalised outreach designed to re-engage them and recover recurring revenue.
Back Office Operations
From order management and returns processing to data entry and reporting, we handle the behind-the-scenes work that keeps your e-commerce operation running smoothly — freeing your core team to focus on growth.
Back Office Operations
From order management and returns processing to data entry and reporting, we handle the behind-the-scenes work that keeps your e-commerce operation running smoothly — freeing your core team to focus on growth.
"We're very happy with our two new team members Enock & Raini, they've been a massive help in our operations team. As an e-com, this model works very well for us and has saved us a lot of time and money."
"We're very happy with our two new team members Enock & Raini, they've been a massive help in our operations team. As an e-com, this model works very well for us and has saved us a lot of time and money."
Beard Surgeon
Outsourcing
e-Commerce FAQS
How quickly can CxHero get a team up and running ?
Can I scale my support team up or down depending on demand?
What platforms and tools do your agents work with?
How much does it cost to outsource eCommerce support?
Learn More
A message from our CEO
A message from our CEO
A message from our CEO
"Offshoring has long been associated with cutting costs at the expense of quality.
At CxHero source a highly educated, English-speaking workforce that brings strong cultural alignment with both the United Kingdom and the United States.
Your customers are served by people who communicate naturally and represent your brand with confidence all whilst saving up to 70% on hiring cost."
"Offshoring has long been associated with cutting costs at the expense of quality.
At CxHero source a highly educated, English-speaking workforce that brings strong cultural alignment with both the United Kingdom and the United States.
Your customers are served by people who communicate naturally and represent your brand with confidence all whilst saving up to 70% on hiring cost."
Real Results from Growing Businesses
Real Results from Growing Businesses
Real Results from Growing Businesses
CxHero put together an incredible team who helped us process large volumes of data in half the time it used to take. We saved a lot of time and money with this partnership.
Stephen Eyeson
Cofounder at Safiyo.ai
We're very happy with our two new team members Enock & Raini, they've been a massive help in our operations team. As an e-com, this model works very well for us and has saved us a lot of time and money.
Tare Garry
Co-founder at Beard Surgeon
CxHero's customer experience expertise is exactly what we needed, they've integrated with our in-house team very well!
Royden Greaves
Founder at Jarvis
